Our commitment to responsible gaming
Betting and casino at 1xx is purely a form of entertainment — not a source of financial stress or anxiety. Know your limits, take breaks when needed, and always keep the door to support open.
Why responsible gaming matters
When enjoyed in the right way, betting and online casino games can be a fun pastime. But losing control can create serious problems in your personal and family life. 1xx believes every player should be aware of their own capacity and limits — and we want to be there to help build that awareness.
Under our Terms and Conditions, you must be at least 21 years old to open an account and take part in any betting or casino game at 1xx. The age verification process is strictly enforced and this platform is not suitable for anyone under that age in any way.
If you have any doubts about your own decisions or feel the situation is getting complicated, do not wait — contact us via 24/7 live chat or email right away. Support is available in both Bengali and English. To learn more about us, read our About Us page.
Responsible gaming is not just for yourself — it is for your family and loved ones too. Set clear limits on time, stakes, and money, and respect those limits. Never treat winnings as guaranteed future income; always bet from your entertainment budget, not from money set aside for living expenses.
Tools to keep yourself in control
Deposit Limits
Set a maximum cap on your daily, weekly, or monthly deposits. Lowering a limit takes effect immediately; raising one takes a little time to process.
Session Time Limits
Set a limit on how long you play in one sitting. When the set time is up, the platform will automatically warn you or end the session.
Self-Exclusion
You can close your account completely for a chosen period on your own initiative. During self-exclusion, logging in or making deposits will not be possible.
Blocking Bonus Offers
If you want to stay away from bonus offers, use the option to turn off notifications and promotions, so that you are not encouraged to play more than you intend.
Gaming History Review
Log in to your account to view your complete betting and casino transaction history — check for yourself how much time and money you have spent.
Break Option
Without closing your account permanently, you can take a temporary break ranging from 24 hours to several weeks. Once the break ends, your account will return to normal.
To activate any of the tools above, contact 1xx's 24/7 live chat support or reach us by email. Our team is always ready to assist in Bengali.
Recognise the warning signs
Playing beyond your budget
You are betting more than you can afford to lose, or using money set aside for living expenses to play.
Chasing losses
You are placing larger bets to try to win back money you have lost — this "chasing" behaviour is a sign of serious financial risk.
Stress and anxiety
You feel restless or irritable when you cannot play, or you are lying to family or friends about your gambling.
Losing track of time
You are playing for hours without realising it, spending far more time than planned, and finding it harder to focus on daily tasks.
Strained relationships
Your betting or gaming is causing conflict with family, friends, or colleagues, or the people close to you are expressing concern.
Feeling out of control
You want to stop or stick to your limits — but you cannot. This feeling is the clearest signal that it is time to seek help.
1xx's commitment to you
1xx is not just a betting platform — we want every user to play safely and with awareness. Here is what we do:
- No one under 21 is allowed to open an account or play under any circumstances — age verification is strictly enforced.
- Once a self-exclusion request is received, the account is closed as quickly as possible and no promotional messages are sent while the exclusion is active.
- The support team is available in Bengali and English via live chat and email, 24 hours a day, 7 days a week — responsible gaming queries are given priority.
- Full details of the platform's security framework and data protection policy are available on the Privacy Policy page.
- Deposit limits, session limits, and self-exclusion tools are free and easy to use.
- If a user's gaming pattern appears unusual, our team may reach out to them directly.
Where to get help
If you feel that gaming is going beyond your control, asking for help is not a sign of weakness — it is a courageous step. A trusted family member or close friend can be the first person to talk to. Be open with them about what is happening — having someone beside you often makes dealing with the situation much easier.
For professional advice, mental health services in Bangladesh can be contacted. Mental health specialists who can provide guidance on addiction and behavioural issues are available at many government hospitals and private clinics.
The 1xx support team can be reached at any time directly through the site's live chat. You can also write to us by email at [email protected] — messages in Bengali will be answered too. Any request relating to account limits, self-exclusion, or a temporary break is processed promptly.
Remember — no one here will judge you for asking for help. Your wellbeing is always our priority.