FAQ

Everything you want to know about 1xx security and withdrawals and slot games

This page presents detailed answers to the questions most frequently asked by 1xx users. From account security to withdrawals via bKash or Nagad, contacting live support and slot game tips — every topic is explained in plain English. If you cannot find your question, ask our team on 24/7 live chat.

Table of Contents

Stay Safe

Security is the most important thing when using an online gaming platform. Read the questions and answers below carefully to keep your 1xx account and funds protected. Before signing in on the 1xx Login page, it is good to know this information.

Always check the official domain. Look at the address bar in your browser to confirm the official 1xx website address — even a small spelling change (such as "1xx-bett" or "1xxbet-bd") means it is a phishing site. Instead of clicking unknown links, type the address directly into your browser. Be cautious of unexpected links sent via social media or messages. If in doubt, contact us via live chat.

Never share it. No 1xx staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN or Rocket PIN. If anyone asks for this information by phone, message or chat, they are a scammer. Disconnect immediately and report the incident through the official live chat. Your financial details stay with you.

Use a password of at least 12 characters that combines uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use easy passwords like your date of birth, phone number or "123456". Do not reuse your 1xx account password on any other site. Make it a habit to change your password once every three months.

Yes. 1xx uses SSL (Secure Sockets Layer) technology, which encrypts all data exchanged between your browser and the server. Your password, payment details and personal information are not accessible to third parties. You can confirm the connection is secure by looking for the padlock (🔒) icon next to the page address in your browser.

Even with the site's SSL connection, logging in and making transactions over a public Wi-Fi network (café, bus station, market) can be risky, because others on the same network may attempt to intercept data. Use your own mobile data or home connection. Make it a habit to log out after transactions.

If you receive a notification about an unrecognised login, unexpected transaction or password change on your account, change your password immediately and report it to 1xx live chat. The support team will review your account and take security action if needed. Acting without delay is the most important thing when something seems wrong.

Contact and Support

For any issue, the 1xx support team is always by your side. Speak in Bengali via live chat or email — we are ready to help.

The 1xx support team is active seven days a week, 24 hours a day — even at three in the morning. Service does not stop on public holidays or during festive periods. Support continues during live matches, major tournaments and peak withdrawal hours. So whenever you have a problem, start a chat right away without waiting.

Help is available through two channels: Live Chat — click the chat icon at the bottom right of the site for an immediate response; and Email — contact us by email for more detailed matters. Both channels support Bengali and English. Phone support is not available.

To get a faster resolution, keep the following at hand: your registered username or mobile number, the date and time the issue occurred, the reference number of the transaction involved (if applicable), and a brief description of the problem. If you have a screenshot, uploading it in chat will speed up the resolution.

Yes, absolutely. The 1xx support team serves in both Bengali and English. Team members can speak Bengali comfortably, keeping Bangladeshi players in mind. You do not need to write in English — ask your question directly in Bengali.

Usually an agent connects on live chat within a few minutes. During busy periods (major matches or special promotions) it may take a little longer. For email, a response is aimed for within a few hours. Live chat is the best option for immediate help.

Withdrawal Questions

All questions about withdrawing your winnings are answered here. Knowing the right information makes the withdrawal process much easier. Visit the 1xx Wallet page for full details on deposits and withdrawals.

The minimum withdrawal amount at 1xx is ৳800. Whether you withdraw via bKash, Nagad, Rocket or Upay, this limit stays the same. Before withdrawing, make sure your account verification is complete and the wallet number is registered in your own name.

To withdraw winnings from a bonus, you need to meet the wagering requirement. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your total balance is ৳2,000, but to withdraw the bonus funds you must place bets totalling ৳1,000 × 15 = ৳15,000. Once wagering is complete, the bonus winnings can be withdrawn. You can track your progress in the account dashboard.

Yes, this is mandatory. When withdrawing from 1xx — whether to bKash, Nagad, Rocket or Upay — the wallet must be registered in your own name. Withdrawals to another person's wallet are not approved. This is a required condition to ensure financial security and proper identity verification.

The standard processing time for a withdrawal from 1xx via bKash, Nagad, Rocket or Upay is 30 minutes to 3 hours. If your account verification is complete and the correct wallet number has been provided, most requests are completed within this time. This timeframe applies on national holidays as well.

If the normal withdrawal timeframe has passed, first check whether your wallet number is correct and whether your account verification is complete. If everything looks fine, contact 1xx live chat and provide the transaction reference number. The support team will check the status and resolve it quickly.

Slot Games

New players often have many questions about slot games. From choosing a budget to understanding RTP — straightforward answers to everything are below. Visit the 1xx Slots page to find a full list of all slot games.

Many slot games include in-game free spins — these are usually triggered when scatter symbols land a certain number of times. However, 1xx does not award free spins externally or as a promotion. Winnings from in-game free spins are added to your balance and standard wagering conditions may apply.

Volatility refers to how often and how large the rewards a game pays out. High volatility games (such as Wanted Dead or a Wild, San Quentin xWays) have less frequent wins but larger prizes. Low volatility games (such as Starburst) deliver smaller wins more often. If your budget is limited, choosing low to mid volatility is better.

For playing on a limited budget, choose low to mid volatility games. Games like Fortune Tiger (PG Soft, max RTP 96.81%), Sweet Bonanza (Pragmatic Play, max RTP 96.48%) or Fortune Gems (JILI, max RTP 97%) deliver regular rewards even on small bets. Set your bet size per spin in line with your deposit amount so you can play longer.

Many slot games offer a demo or trial mode, where you can understand the game's features, paylines and bonus rounds without using real money. This is especially useful for new players. However, winnings in demo mode cannot be withdrawn — you need to play in real money mode for actual prizes.

RTP (Return to Player) is the theoretical percentage of total bets that a game returns over the long term. Example: Fortune Mouse's max RTP of 96.96% means an average of ৳96.96 comes back for every ৳100 wagered — but this is an average across billions of spins, not a guarantee for a single session. A higher RTP means relatively better odds, not a certain win.

The minimum deposit at 1xx is ৳500 — via bKash, Nagad, Rocket or Upay. Slot games can be started with this amount. First-time depositors have the opportunity to receive a 100% bonus (up to ৳15,000), which extends your play.

Still have questions? We are here

If you did not find the answer to your question in the FAQ above, do not worry. The 1xx support team is available seven days a week, 24 hours a day, ready to help in Bengali. Live chat is the most effective way to get a quick resolution.

Live Chat

Click the chat icon on the site — a Bengali-speaking agent will connect within a few minutes. Available 24/7.

Email Support

Write to us by email for detailed issues. Replies are given in both Bengali and English. Address: [email protected]

 Before contacting us, please have your username and a brief description of your issue ready — this will help us resolve it faster. Read our guide to learn about responsible gaming.

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